After the Covid-19 pandemic many people started selling over the internet. After all, the social isolation forced entrepreneurs to go this way.
The problem, however, is that many scams began to be applied in the online environment, and this made people suspicious of buying from any site.
As a result, the large retail chains have been swimming in online sales, while small entrepreneurs are finding it difficult to consolidate.
But what can be done to transmit confidence through the Internet?
Facing this scenario it is common for entrepreneurs to ask themselves what to do to transmit confidence through the internet and attract more customers.
In general, I see that this is not an easy task, but it is possible. For this, you need to work very well in digital marketing.
In order to help in this endeavor, I have separated below some tips that I think are very important for you to transmit this confidence to your public.
1 – Create an e-commerce
Even if you sell through a marketplace, it is essential to have an e-commerce. This is a way to show the consumer that you have an online home.
When he sees that he can buy directly from your virtual shop, in a safe environment, he will feel much more confident in you and your company.
Be aware, however, that when paying for purchases on the site, you must take the customer to a secure payment environment. This is crucial so that he does not abandon the cart when it is time to pay.
2 – Encourage your customer to qualify your company
If you sell through marketplace, right after the sale encourage your customer to give a rating for your product. This helps a lot to gain authority. Are you going to say that when you buy from a company on the internet you don’t evaluate how many stars it has?
If someone opens a complaint about your company for some reason on sites like Reclame Aqui, solve it very quickly to not tarnish the reputation of your brand with consumers.
3 – Offer a very good Customer Service
Finally, have a very good SAC. Nowadays there is a lot of talk about the importance of customer experience. And if you do not have a good customer service, you will certainly not be well regarded.
When you answer a consumer’s call quickly, solve their problem in a great speed and show that you are always willing to help, the consumer will be more satisfied and will indicate your brand to other people.
Although there are many scams out there, it is not difficult to consolidate yourself selling over the internet. Start by acting closer to your region where everyone knows you and then expand your sales to more distant locations.
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