Today I want to share with you a little of my experience as a ChatGPT user. First, it is important to highlight what this famous little robot is.
He, if I can refer to it that way, is a virtual assistant capable of answering questions, performing tasks and assisting in various day-to-day activities.
This new technology is based on artificial intelligence and machine learning, which means it is able to understand complex questions and provide accurate answers in a matter of seconds.
According to a survey conducted by PwC, artificial intelligence is one of the emerging technologies that have most impacted the market, and the adoption of chatbots is expected to grow exponentially in the coming years.
That’s because these virtual assistants are able to reduce operational costs, increase efficiency and improve the customer experience.
How I use ChatGPT on SEDA
At SEDA College, we use ChatGPT in various day-to-day activities such as customer service, technical support and task management.
One of the big advantages is that it is always available, 24/7, which ensures that our students and customers receive the support they need quickly and efficiently.
In addition, the tool has proven to be very valuable for improving team productivity, as it is capable of performing repetitive tasks in an automated way, allowing employees to focus on more strategic activities.
Features that impress
One of the features that impressed me the most is its ability to answer questions in multiple languages, which is extremely useful for us.
With ChatGPT, we are able to serve students and clients from different parts of the world, without the need to hire professionals for each language.
Another interesting feature is the ability to customize your responses according to the target audience.
It is possible to define a more informal and relaxed language to serve young people, for example, or a more formal and technical language to serve more experienced professionals.
Gathering data and insights for decision making
In addition, it has proven to be an efficient tool to collect important data and insights about our clients and students.
Based on the questions and answers exchanged in the chat, we are able to identify patterns of behavior, frequently asked questions and other relevant information to improve our services.
In short, ChatGPT has been an extremely useful tool here, allowing our students and customers to get the support they need quickly and efficiently.
I believe that artificial intelligence and virtual assistants have an important role to play in many areas and I am excited to further explore the potential of these technologies.
The use of artificial intelligence ethically and responsibly
It is essential to highlight that, although the adoption of technologies based on artificial intelligence and machine learning is growing exponentially, companies need to adopt these technologies in an ethical and responsible way.
It is necessary to ensure that both ChatGPT and other virtual assistants are used to improve the user experience and bring benefits to the company, without violating the privacy or rights of the users.
At SEDA College, we have a team dedicated to ensuring that all of our practices comply with data protection laws and regulations.
In addition, we are constantly looking for ways to improve ChatGPT and the other technologies we use to continue providing quality services to our customers and students.
I believe that artificial intelligence and virtual assistants have a key role to play in improving efficiency, productivity and user experience across industries, and I look forward to seeing how these technologies evolve in the coming years.
And you, how do you see this evolution?
